okeyTerms of Use

When you open an account on okey, you agree to the terms outlined here. These terms cover account eligibility, deposit and withdrawal rules, bonus conditions, dispute resolution, and our jurisdiction policy. We've written them in plain language so you understand what to expect from okey and what we expect from you.

okey's services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. This page explains the key rules that govern your use of okey.

Account eligibility and registration on okey

To open an account on okey, you must be a resident of a jurisdiction where our services are legally available. You are responsible for confirming that you meet this requirement. When you register, you provide your real name, date of birth, email, phone number, and residential address. We verify this information against government ID documents during our KYC (Know Your Customer) process.

You may hold only one active account on okey. If we detect duplicate or fraudulent accounts, we reserve the right to suspend all linked accounts without refund. Your account is personal and non-transferable. You are solely responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorised access, change your password immediately and contact our support team.

Account security measures we require

• Government-issued ID verification (KTP, passport, or driver's license) before any deposit or withdrawal.
• Proof of address (utility bill, bank statement, or government letter) dated within the past three months.
• A selfie matching your ID document for facial verification.
• Verification completion typically takes one business day; we notify you by email once approved.

Deposits, withdrawals, and payment methods on okey

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly or within a few minutes. We do not charge deposit fees. Your deposit amount is immediately credited to your account balance and is available for play across all okey games.

Withdrawals are subject to verification checks to prevent fraud. Once you request a withdrawal, our compliance team reviews your account activity (usually within a few hours). Once approved, funds transfer to your original payment method. Processing times vary by payment provider: e-wallets (mobile banking, local payment, online payment, e-wallet) typically settle within minutes to one hour; bank transfers (mobile banking, local payment, online payment, e-wallet) usually complete within one to two business days. Withdrawal fees, if applicable, are displayed at the time of request.

Withdrawal eligibility on okey

• You may withdraw your real cash balance anytime after verification.
• Bonus balances must be wagered according to play-through requirements before conversion to withdrawable funds.
• Withdrawals during promotional play-through are allowed but may forfeit incomplete bonus progress.
• Minimum withdrawal amounts vary by payment method; check your Account > Withdraw menu for current limits.

Bonus terms and conditions

When you make your first deposit on okey, a welcome bonus is credited automatically if an active promotion applies. The bonus is not a fixed amount but a percentage match of your qualifying deposit (terms apply). This bonus is credited as bonus balance, separate from your real cash, and is valid for a set period (typically 30 days from issuance). If unused within that window, the bonus expires.

All bonuses on okey come with a play-through requirement. For example, if you receive a bonus and the requirement is 40x, you must wager the bonus amount forty times on qualifying games before it converts to real money. Slots, live casino games, and selected betting markets are always qualifying. Some games (like certain high-RTP slots) may contribute at a reduced rate; check your bonus terms for details.

Weekly cashback and tier bonuses

Every Monday, okey calculates your net loss from the previous week and credits a percentage back as bonus balance—our weekly cashback promotion. The cashback percentage increases as you progress through tier levels (Bronze, Silver, Gold, Platinum). Tier advancement is automatic based on cumulative wagers; check your Account > Loyalty menu to see your current tier and points toward the next level.

Referral bonuses are credited when a friend you refer opens an account and makes a qualifying deposit. Both you and your friend receive the bonus automatically. Referral bonuses are also bonus balance and subject to standard play-through requirements before withdrawal.

Game rules and fair play on okey

All games on okey—slots, live casino, sports betting, and esports—operate on audited random number generators. This means outcomes are independent and fair; previous results do not influence future outcomes. We do not manipulate odds or withhold winnings. Bets settle according to the published rules of each game.

For sports betting and esports on okey, odds are updated in real time as markets move. If you place a bet and the odds change before settlement, your bet is locked at the odds displayed when you confirmed it. Live betting (in-play) may have shorter settlement windows due to rapid event development. For any settlement dispute, we review the event feed and official source data, then make a binding determination.

Dispute resolution and complaints

If you have a complaint—for example, a bet that settled incorrectly, a bonus that did not credit, or a payment issue—contact our support team via live chat (business hours) or email (response within 24 hours). We maintain detailed records of every account, transaction, and bet. Our team investigates your complaint fairly and without delay. If we find an error on our side, we correct it immediately and may offer additional compensation at our discretion.

If you remain unsatisfied after our initial response, you may request escalation to our dispute resolution team. We will provide you with next steps and a reference number for tracking. Most disputes are resolved within five business days. If resolution requires third-party involvement (your bank, a payment provider), we coordinate with them on your behalf.

Prohibited conduct on okey

We reserve the right to suspend or close your account if you engage in prohibited conduct. This includes: fraudulent or deceptive registration (false identity, false documents); match-fixing or collusion in sports or esports betting; exploitation of system bugs or loopholes; use of automated bots or scraping tools; money laundering or suspicious financial activity; harassment of our staff; or violation of applicable law.

If we close your account due to prohibited conduct, any remaining balance may be forfeited. We report serious violations to relevant authorities. We do not accept appeals for account closures related to fraud or illegal activity.

Jurisdiction and service availability

okey operates under the premise that our services are available only where local law permits. Players in supported Indonesian regions—including Jakarta, Surabaya, Bandung, Medan, and Semarang—can access our full platform. If you are unsure whether okey is available in your jurisdiction, contact our support team. Your use of okey implies that you have confirmed service availability in your location and that your use complies with local law.

We do not knowingly serve users in jurisdictions where online wagering is prohibited. If we discover you are accessing okey from a restricted jurisdiction, we may suspend your account and forfeit any balance. You are solely responsible for understanding and complying with your local laws.

Limitation of liability

To the maximum extent permitted by law, okey is provided on an "as-is" basis. We do not warrant that our platform will be error-free, uninterrupted, or meet all your expectations. We are not liable for indirect, incidental, or consequential damages arising from your use of okey—including lost winnings, opportunity costs, or third-party claims—even if we are aware of the possibility of such damages.

Our liability for direct damages is limited to your account balance at the time of the incident. This limitation applies to all claims arising from or related to your use of okey, including breach of contract, negligence, or violation of law.

Changes to these terms

We may update these terms from time to time. Material changes will be notified to you via email or in-app notification at least 14 days before they take effect. Your continued use of okey after such notice constitutes acceptance of the updated terms. If you do not agree to the changes, you may close your account before the effective date.

Minor clarifications or formatting updates may be made without notice. We encourage you to review these terms periodically to stay informed of any changes.