okeyFrequently Asked Questions

Opening an account on okey takes about five minutes. First, visit our registration page and enter a username, email, mobile number, and a secure password. Next, agree to our Terms of Use and Privacy Policy, then submit. You will receive a verification email—click the link to confirm your email address. After that, we ask for government-issued ID and proof of address (utility bill or bank statement) to complete KYC verification. This step protects both you and us. Once approved, your account is active and you can deposit and play. KYC approval usually takes a few hours, but can take up to 24 hours depending on verification volume. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same process.

If you forget your password, go to the login page on okey and click "Forgot your password?" Enter your email or username, and we will send a password reset link to your registered email address. Click that link (valid for subject to verification) to create a new password. Choose a strong password with uppercase, lowercase, numbers, and a symbol. If you do not receive the email, check your spam folder. If the reset link expires, you can request a new one. If you have trouble accessing your email or do not remember your registered email, contact our support team via live chat (business hours) or email, and we can help verify your identity and reset your password securely.

You can request deletion of your account and personal data at any time. To do so, contact our support team or compliance team with "Data Deletion Request" in the subject line. We will ask you to confirm your identity for security. Please note: we retain some data (transaction records, KYC documents) for legal and regulatory reasons, typically for 5–7 years. Your betting history is retained to prevent fraud. However, we will delete personal identifiers and contact details not required by law. The process takes up to 30 days. Once complete, your account will be inactive and you cannot log in. Any remaining balance will be offered as a withdrawal before deletion.

On okey, you can deposit in Indonesian Rupiah (IDR) via several methods. Each payment option (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers via local payment, online payment, e-wallet, mobile banking) has its own minimum and maximum per transaction, typically ranging from our welcome offer to our welcome offer. Your e-wallet or bank account limits may also apply. There is no daily account preferences on okey itself, but your payment provider may restrict frequency. Deposits process instantly for e-wallets and within a few minutes for bank transfers. If a deposit fails, check that your payment method has sufficient balance and that you are following your provider's rules. For specific limits on your preferred payment method, check our payment page or contact support.

If your deposit or withdrawal does not complete, check your email and your payment provider (local payment, online payment, e-wallet, or your bank) for a status message. For deposits: if the payment was deducted from your account but did not appear on okey, contact our support team immediately with your transaction ID. We will investigate and credit your account if we confirm the payment arrived on our side. For withdrawals: if a withdrawal request is stuck, it may be pending verification (we review large withdrawals for fraud prevention, which takes a few hours to one business day). You can contact support to check the status. Declined transactions usually indicate insufficient balance, incorrect account details, or your payment provider blocking the transaction. Always verify your withdrawal details (bank account number, e-wallet username) before submitting.

Our weekly cashback is a loyalty reward on okey for active players. Each week (Monday to Sunday), we calculate your net losses across all games (slots, live casino, sports betting). If you have a net loss for the week, you earn cashback as a percentage of that loss. For example, if you lose our welcome offer in a week, you might earn 5–our matching offer (our welcome offer–10,000), depending on your tier. Higher tier members earn higher cashback percentages. Cashback is credited to your account by Tuesday and can be withdrawn or used to play. There is no minimum loss required to qualify—any play counts. Cashback does not stack with other bonuses; if you claim a different promotion that week, cashback may not apply. Check your account page on okey for this week's cashback amount and your tier status.

Live-dealer tables on okey stream real dealers in real-time from studio locations. You play blackjack, roulette, baccarat, and Dragon Tiger against an actual person via video. Bet sizes range from low to high, and you see the action happen live. Results depend on the physical outcome (cards drawn, ball landed). Slots, by contrast, are automated games where you spin reels and results are determined by a random algorithm. Slots offer themes like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. You control your bet and spin speed. Both have different house edges and payout structures. Live tables feel interactive and social; slots are faster and require less decision-making. Choose based on what you enjoy—some players like the real-dealer experience, others prefer the speed of slots. Both are available on okey anytime.

Live chat on okey is available during business hours, typically 9 AM to 10 PM (Jakarta time). Outside these hours, you can email our support team and we will respond within 24 hours. For urgent account security issues (unauthorized login, password reset, fraud), contact live chat first or email with "Urgent" in the subject line. We prioritize security matters. You can also reach our compliance team for legal or jurisdiction questions. Support is available in English and Indonesian. If you are locked out of your account, have a payment problem during off-hours, send an email with your username and issue details—we will assist as soon as our team is available.